Smart Customer Service 4: 3 Steps to Successful Customer Interaction

In this lesson you will learn how to combine the basics of customer service that will help you interact well with your customers: how to present yourself well, listen for understanding, and communicate effectively to complete your customer interactions successfully. Every customer interaction involves three important steps that need to be completed in order to satisfy customers. This interactive online course is designed to help you to fully understand these three steps so that you will complete every customer interaction successfully, whether you handle customers in-person, by phone, over the Internet, or through self-service options.

• Discuss the importance of being knowledgeable about your company's products, services, and policies
• Describe the typical types of customer interactions, including in-person, telephone, internet, and self-service customers, and the expectations for each type of customer
• Explain the three distinct customer service steps that must be completed for a successful outcome: welcoming your customers into your business, handling their requests by finding the best solution, and showing appreciation when ending the interactions
• Identify tips to ensure a positive experience for all types of customer interactions, and discuss ways to go above and beyond and exceed customer expectations